“I sighed. I hated the maze of bureaucracy with a passion, but I’ve found the best way to deal with it is to smile and act stupid. That way, no one gets confused.” ― Kim Harrison, Dead Witch Walking
C A N Y O U H E A R U S N O W ?
If you have spent any amount of time using the Word Press platform to publish your material you will notice over the years how indifferent the company has become to their users pleas for technical intervention and assistance.
My partner Susan is currently battling this firm’s bureaucratic demands for more information so that their technical whiz kids will be enabled to almost immediately rectify users who want to post their creative works using a ping back structure.
The emails exchanged between Susan and WP’s gurus have requested that more folks email them and in detail outline the problems they are having using this style of publishing.
Screen shots, written feedback and some type of united effort on the part of WP’s dedicated users will in their corporate opinion help the company rediscover the source of the problem which will lead them to a speedy resolution of the issue .
I hate to burst this bubble of complacency but the truth of the matter is WP is an out for profit company and not into the solutions game. They asked Susan to provide as much information as possible to help them but how much data is needed to resolve the issues here?
A considerable number of folks who blog here lack the experience or the skills required to clue the techies in the right direction. I am quite certain that the friendly person Human Resource person assigned to respond to users’ emails is someone who lives at home, has a cat and is striving for a spot in the executive enclave.
Meanwhile the advertising department at WP is on a campaign to seduce more money from their already disillusioned users. A recent email I received from WP tried to woo me and other premium customers to invest a few more dollars in their platform so that we can express ourselves on-line more fully. Hogwash.
These types of technical issues have plagued WP for years and always seem to occur around the beginning of a new calendar year. Last year they abandoned ship and at the end of June informed their dedicated followers that they can fend for themselves.
I cannot logically understand this company advertising motif towards recruiting more customers to join the ranks of the disappointed .
Have they no shame at all?
I am posting this article using the ping back method.
Hopefully it will be published without incident. — gc