“A sense of humor is the best indicator that you will recover; it is often the best indicator that people will love you. Sustain that and you have hope.” ―
H A N D L I N G A C U S T O M E R D I P L O M A T I C A L L Y
Not all customers favoring the express checkout desk are trying to buck the system and cheat on the number of items they actually are trying to cashier through the line. Other may be totally unaware of the way in which they are generating stress for the attending cashier.
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